火星守望者
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战斗力 鹅
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注册时间 2008-5-28
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发表于 2011-9-27 17:17
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Re:入手不到一月的MyTouch 4G变砖了。。。
爸爸国黑客服邮件全文
Dear Valued Customer,
Please use the following information to send your unit in for repair.
The RMA for your order is: ******
Please ship your unit to the following address:
HTC Customer Care
4949 Windfern Rd, Dock 2
Houston, TX 77041
SHIPPING DISCLOSURE
Please follow the directions below when preparing your unit for shipment:
1.Remove all accessories including battery, battery cover, cradle, charger,
cases, SIM card, SD card, and stylus.
2.Use proper packaging to avoid shipping damage. We strongly recommend
applying shipping insurance as HTC is not liable for inbound shipping
damage or loss.
3.Print a copy of this e-mail and include with your unit.
4.If available, please provide a copy of your proof of purchase.
5.Clearly write HTC Customer Care Dept. address and RMA# on the front of
package.
6.We recommend using a shipping method that will provide you with a
tracking number. You will be responsible for in-bound shipping charges.
REPAIR DISCLOSURE
1. All units will be charged a triage fee of $39.00 or less. This includes
technical assessment and diagnosis.
2. Please back up all data before shipping to our repair center. Please
remove your SIM card.
3. There is a 90-day warranty on all repairs made. The 90-day warranty
applies only to repeat return cases with items diagnosed to be functional
failures.
REPAIR PROCESS
Once our repair facility receives your unit, we will evaluate the problem
symptom(s) on the unit. A Customer Care Representative will contact you
via phone and discuss the problem symptoms and/or suggested repair services
and provide a repair quotation for each service rendered. You can choose
to have the phone returned to you without repair, but a triage fee of
$39.00 or less will be assessed. Should you choose to release your phone
for repair based on the recommended services, our customer care
representatives will process your payment via phone.
If you want to check on the status of repair or service on your HTC
T-Mobile unit, please contact us at 1-888-356-2375. Please do not reply
via e-mail as this is a no-reply account.
Thank you for choosing HTC America! Your business is much appreciated!
Sincerely,
HTC Customer Care Department
1-888-356-2375 |
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楼主: albertfu
沪公网安备 31010702007642号 )
发表于 2011-8-29 01:44
